Committed to providing one-stop solutions for our customers
After-Sales Service
Principle
Customer satisfaction as the first principle
Quick response
Fast problem solving
After-sales service efficiency
Customer Feedback 30min Response
Solution 120min Issued
On-site support 6-12 hours
After-sales service commitment
One year warranty on electronic components, one to three years warranty on the body
Lifetime warranty
Except for man-made reasons
After-sales team strength
Number of service teams 10+ Changchun, Wuhan, Chongqing, Changsha, Guangzhou, etc.
Resident after-sales personnel and spare parts in key regions
Technical support
Free training
Technological Innovation
Patented locking technology
One locking guarantee: safety platform; two locking guarantee: reset spring, up to 10 times the load of the locking force of the double air-break insurance structure
Patented drip-free fluid connectors
Multi-energy: gas and liquid patented drip-free design, extremely high stability, breaking foreign monopolies
Cat3 safety rated electrical features
One generation ahead of its peers, the quick-change control safety system performance level d category3 is T?V certified.
Autonomous high insertion and extraction life probes
High lifespan: max1 million times; multiple types: high and low voltage, strong and weak power, network, vision, servo signal...
Dear customer, Thank you very much for choosing Qiaotian products and services. After receiving the feedback of the problem, we will deal with it and contact you as soon as possible.
After-sales Enquiry and Complaint Hotline：400-1033-880
QCompliance with industry safety standards such as EUROMAP
Fully compliant with EUROMAP 70/71/73 standard magnetic template interfaces, consistent with underlying safety logic of mainstream brands including Engel, KraussMaffei and Haitian.
Fully compliant with EUROMAP 70/71/73 standard magnetic template interfaces, consistent with underlying safety logic of mainstream brands including Engel, KraussMaffei and Haitian.
QDynamic safety verification mechanism
Apart from absolute clamping force detection, the system automatically calculates minimum holding force against self-weight and anti-tilting torque resisting mold opening force based on mold parameters. Safe status is confirmed only when both indicators reach standards.
Apart from absolute clamping force detection, the system automatically calculates minimum holding force against self-weight and anti-tilting torque resisting mold opening force based on mold parameters. Safe status is confirmed only when both indicators reach standards.
QInternal safety factor standard
The industry common standard is over 1.5 times, while QIAOTIAN system maintains actual working safety factor above 3 times via dense pole layout and strict dynamic verification with sufficient safety margin.
The industry common standard is over 1.5 times, while QIAOTIAN system maintains actual working safety factor above 3 times via dense pole layout and strict dynamic verification with sufficient safety margin.
QOperational safety under single-point magnetic pole failure
Redundant magnetic circuit and independent pole design ensure overall clamping force remains above 80% even if individual poles fail due to coil aging or physical damage, preventing mold falling accidents.
Redundant magnetic circuit and independent pole design ensure overall clamping force remains above 80% even if individual poles fail due to coil aging or physical damage, preventing mold falling accidents.
QAnti-eccentric load safety protection
Up to 64-zone pressure sensing network displays real-time clamping force distribution thermal diagrams on HMI. The system automatically identifies eccentric load risks and locks safety enable signals when uneven stress occurs.
Up to 64-zone pressure sensing network displays real-time clamping force distribution thermal diagrams on HMI. The system automatically identifies eccentric load risks and locks safety enable signals when uneven stress occurs.
QReal clamping force detection principle
Different from theoretical calculation via current, built-in measuring coils collect actual magnetic flux variation penetrating mold back plates based on Faraday's law of electromagnetic induction to obtain true physical clamping force data.
Different from theoretical calculation via current, built-in measuring coils collect actual magnetic flux variation penetrating mold back plates based on Faraday's law of electromagnetic induction to obtain true physical clamping force data.
QElectrical fault protection against short circuit and electric leakage
- Hardware: Unit independent encapsulation plus overall encapsulation achieves double insulation to avoid internal short circuit
- Software: Real-time peak current & voltage monitoring instantly cuts off excitation output within microseconds upon abnormal fluctuation to protect equipment and operators
- Hardware: Unit independent encapsulation plus overall encapsulation achieves double insulation to avoid internal short circuit
- Software: Real-time peak current & voltage monitoring instantly cuts off excitation output within microseconds upon abnormal fluctuation to protect equipment and operators
QMisoperation prevention design
- Double-hand button operation required for magnetization and demagnetization to avoid accidental touch
- Mold change interface is only accessible under machine commissioning mode and fully closed status
- All non-standard operating instructions are rejected by underlying system logic
- Double-hand button operation required for magnetization and demagnetization to avoid accidental touch
- Mold change interface is only accessible under machine commissioning mode and fully closed status
- All non-standard operating instructions are rejected by underlying system logic
