Committed to providing one-stop solutions for our customers
After-Sales Service
Principle
Customer satisfaction as the first principle
Quick response
Fast problem solving
After-sales service efficiency
Customer Feedback 30min Response
Solution 120min Issued
On-site support 6-12 hours
After-sales service commitment
One year warranty on electronic components, one to three years warranty on the body
Lifetime warranty
Except for man-made reasons
After-sales team strength
Number of service teams 10+ Changchun, Wuhan, Chongqing, Changsha, Guangzhou, etc.
Resident after-sales personnel and spare parts in key regions
Technical support
Free training
Technological Innovation
Patented locking technology
One locking guarantee: safety platform; two locking guarantee: reset spring, up to 10 times the load of the locking force of the double air-break insurance structure
Patented drip-free fluid connectors
Multi-energy: gas and liquid patented drip-free design, extremely high stability, breaking foreign monopolies
Cat3 safety rated electrical features
One generation ahead of its peers, the quick-change control safety system performance level d category3 is T?V certified.
Autonomous high insertion and extraction life probes
High lifespan: max1 million times; multiple types: high and low voltage, strong and weak power, network, vision, servo signal...
Dear customer, Thank you very much for choosing Qiaotian products and services. After receiving the feedback of the problem, we will deal with it and contact you as soon as possible.
After-sales Enquiry and Complaint Hotline：400-1033-880
The system automatically records historical clamping force and excitation current data of all molds. Early warning prompts will pop up when continuous downward trend of clamping force is detected to arrange targeted polishing and maintenance in advance and avoid unplanned shutdowns.
The system automatically records historical clamping force and excitation current data of all molds. Early warning prompts will pop up when continuous downward trend of clamping force is detected to arrange targeted polishing and maintenance in advance and avoid unplanned shutdowns.
QTheoretical service life of magnetic plates
No moving mechanical parts inside magnetic plates; permanent magnet attenuation rate is less than 1% per decade. Normal service life exceeds 10 years without regular replacement required under standard usage conditions.
No moving mechanical parts inside magnetic plates; permanent magnet attenuation rate is less than 1% per decade. Normal service life exceeds 10 years without regular replacement required under standard usage conditions.
QLeakage troubleshooting for quick energy connectors
Check full insertion status and foreign matter blockage first. Replace worn O-rings and self-closing valve cores directly if leakage still exists; modular structure supports fast component replacement instead of overall scrapping.
Check full insertion status and foreign matter blockage first. Replace worn O-rings and self-closing valve cores directly if leakage still exists; modular structure supports fast component replacement instead of overall scrapping.
QRapid production recovery method for control system faults
Independent modular design of main control board, excitation board, detection board and power supply board enables quick replacement of faulty single boards according to HMI self-diagnosis results, restoring normal operation within minutes without factory overhaul.
Independent modular design of main control board, excitation board, detection board and power supply board enables quick replacement of faulty single boards according to HMI self-diagnosis results, restoring normal operation within minutes without factory overhaul.
QQIAOTIAN after-sales service mechanism
Direct service offices are established in major industrial zones nationwide. 7×24-hour technical hotline provides solution guidance within 2 hours, and on-site engineer support is available within 24 hours for critical failures.
Direct service offices are established in major industrial zones nationwide. 7×24-hour technical hotline provides solution guidance within 2 hours, and on-site engineer support is available within 24 hours for critical failures.
QFast spare parts supply guarantee
Adequate inventory of standard modules, control boards, sensors and sealing accessories is stored in regional branches and headquarters to minimize production loss caused by equipment faults.
Adequate inventory of standard modules, control boards, sensors and sealing accessories is stored in regional branches and headquarters to minimize production loss caused by equipment faults.
QDigital mold management practical value
Equipped with electronic file management for all molds, the system automatically matches optimal magnetizing parameters and historical safety thresholds by mold numbers, avoiding manual parameter setting errors and providing reliable data support for equipment status evaluation.
Equipped with electronic file management for all molds, the system automatically matches optimal magnetizing parameters and historical safety thresholds by mold numbers, avoiding manual parameter setting errors and providing reliable data support for equipment status evaluation.
QRemote system diagnosis and upgrade support
Remote access is available via industrial IoT modules under permitted network security conditions. Professional technicians can check underlying operating logs, diagnose complex faults and push latest control algorithm updates remotely.
Remote access is available via industrial IoT modules under permitted network security conditions. Professional technicians can check underlying operating logs, diagnose complex faults and push latest control algorithm updates remotely.
