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Technical Services
Committed to providing one-stop solutions for our customers
After-Sales Service
  • Principle
    Principle
    Customer satisfaction as the first principle
    Quick response
    Fast problem solving
  • After-sales service efficiency
    After-sales service efficiency
    Customer Feedback 30min Response
    Solution 120min Issued
    On-site support 6-12 hours
  • After-sales service commitment
    After-sales service commitment
    One year warranty on electronic components, one to three years warranty on the body
    Lifetime warranty
    Except for man-made reasons
  • After-sales team strength
    After-sales team strength
    Number of service teams 10+ Changchun, Wuhan, Chongqing, Changsha, Guangzhou, etc.
    Resident after-sales personnel and spare parts in key regions
    Technical support
    Free training
Technological Innovation
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  • Patented locking technology
    One locking guarantee: safety platform; two locking guarantee: reset spring, up to 10 times the load of the locking force of the double air-break insurance structure
  • Patented drip-free fluid connectors
    Multi-energy: gas and liquid patented drip-free design, extremely high stability, breaking foreign monopolies
  • Cat3 safety rated electrical features
    One generation ahead of its peers, the quick-change control safety system performance level d category3 is T?V certified.
  • Autonomous high insertion and extraction life probes
    High lifespan: max1 million times; multiple types: high and low voltage, strong and weak power, network, vision, servo signal...
Service Hotline
Dear customer, Thank you very much for choosing Qiaotian products and services. After receiving the feedback of the problem, we will deal with it and contact you as soon as possible.
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After-sales Enquiry and Complaint Hotline:400-1033-880
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    Product issues or optimisation suggestions
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    After-sales problem scheduling WeChat
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    Customer Satisfaction Survey
FAQ
  • QAllowable mold thickness tolerance
    Adaptable to mold thickness deviation within ±50mm. Molds with thickness difference less than 100mm can be directly clamped without repeated adjustment of machine opening & closing stroke reference.
    Adaptable to mold thickness deviation within ±50mm. Molds with thickness difference less than 100mm can be directly clamped without repeated adjustment of machine opening & closing stroke reference.
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  • QSurface material and protection grade
    All-steel surface structure with rear-mounted magnetic poles and industrial glue encapsulation. Excellent oil-proof, waterproof and dustproof performance fits oily injection workshops and dusty stamping workshops perfectly.
    All-steel surface structure with rear-mounted magnetic poles and industrial glue encapsulation. Excellent oil-proof, waterproof and dustproof performance fits oily injection workshops and dusty stamping workshops perfectly.
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  • QMaterial requirements for mold back plates
    Mold back plates must have good magnetic conductivity such as mild steel, medium carbon steel and mold steel. Pure aluminum, brass and non-magnetic stainless steel are not applicable. Professional magnetic flux testing is available for special mold materials before project launch.
    Mold back plates must have good magnetic conductivity such as mild steel, medium carbon steel and mold steel. Pure aluminum, brass and non-magnetic stainless steel are not applicable. Professional magnetic flux testing is available for special mold materials before project launch.
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  • QInfluence of back plate flatness on clamping force
    Magnetic force relies on closed magnetic loop inside mold back plates. Higher flatness means smaller air gap and stronger actual clamping force. Severe unevenness, deep grooves or heavy rust will reduce effective contact area and trigger system safety alarms.
    Magnetic force relies on closed magnetic loop inside mold back plates. Higher flatness means smaller air gap and stronger actual clamping force. Severe unevenness, deep grooves or heavy rust will reduce effective contact area and trigger system safety alarms.
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  • QCompatibility with molds equipped with heat insulation boards
    Common heat insulation materials such as epoxy resin and asbestos block magnetic lines. It is suggested to move heat insulation boards inside molds to ensure direct contact between magnet-conductive metal back plates and magnetic plates; customized high-penetration magnetic solutions are also available subject to thickness limits.
    Common heat insulation materials such as epoxy resin and asbestos block magnetic lines. It is suggested to move heat insulation boards inside molds to ensure direct contact between magnet-conductive metal back plates and magnetic plates; customized high-penetration magnetic solutions are also available subject to thickness limits.
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  • QCompatibility with molds of different shapes
    Fully compatible regardless of square, round or irregular outlines. Safe operation is guaranteed as long as enough magnetic poles are covered and actual clamping force reaches system safety threshold.
    Fully compatible regardless of square, round or irregular outlines. Safe operation is guaranteed as long as enough magnetic poles are covered and actual clamping force reaches system safety threshold.
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  • QPerformance under high-temperature working conditions
    Built-in temperature sensors for real-time monitoring. Standard magnetic plates work stably at -10℃ ~ 60℃. High-temperature customized versions with special heat-resistant magnetic materials and thermal insulation structures prevent irreversible magnetic attenuation under extreme thermal conditions.
    Built-in temperature sensors for real-time monitoring. Standard magnetic plates work stably at -10℃ ~ 60℃. High-temperature customized versions with special heat-resistant magnetic materials and thermal insulation structures prevent irreversible magnetic attenuation under extreme thermal conditions.
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  • QDust-free workshop adaptation for medical equipment production
    Non-contact magnetic clamping produces no metal debris from bolt friction. Matched with electric mold trolleys and internal rollers to eliminate hard friction, fully meeting strict cleanliness standards of high-grade medical workshops.
    Non-contact magnetic clamping produces no metal debris from bolt friction. Matched with electric mold trolleys and internal rollers to eliminate hard friction, fully meeting strict cleanliness standards of high-grade medical workshops.
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Shanghai Qiaotian Intelligent Equipment Co.,Ltd
Address:Building 4, No. 55, Bixi Road, Minhang District, Shanghai, China
Business Consultancy:400-105-3088
After-Sales Support:400-103-3880
Contact Us:021-67105330
Zhejiang Qiaotian Intelligent Equipment Co.,Ltd
Address:North Side, 1st Floor, Factory Building 6, No.1 Weizhong Road, Jiashan County, Jiaxing City, Zhejiang Province, China
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