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Technical Services
Committed to providing one-stop solutions for our customers
After-Sales Service
  • Principle
    Principle
    Customer satisfaction as the first principle
    Quick response
    Fast problem solving
  • After-sales service efficiency
    After-sales service efficiency
    Customer Feedback 30min Response
    Solution 120min Issued
    On-site support 6-12 hours
  • After-sales service commitment
    After-sales service commitment
    One year warranty on electronic components, one to three years warranty on the body
    Lifetime warranty
    Except for man-made reasons
  • After-sales team strength
    After-sales team strength
    Number of service teams 10+ Changchun, Wuhan, Chongqing, Changsha, Guangzhou, etc.
    Resident after-sales personnel and spare parts in key regions
    Technical support
    Free training
Technological Innovation
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  • Patented locking technology
    One locking guarantee: safety platform; two locking guarantee: reset spring, up to 10 times the load of the locking force of the double air-break insurance structure
  • Patented drip-free fluid connectors
    Multi-energy: gas and liquid patented drip-free design, extremely high stability, breaking foreign monopolies
  • Cat3 safety rated electrical features
    One generation ahead of its peers, the quick-change control safety system performance level d category3 is T?V certified.
  • Autonomous high insertion and extraction life probes
    High lifespan: max1 million times; multiple types: high and low voltage, strong and weak power, network, vision, servo signal...
Service Hotline
Dear customer, Thank you very much for choosing Qiaotian products and services. After receiving the feedback of the problem, we will deal with it and contact you as soon as possible.
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After-sales Enquiry and Complaint Hotline:400-1033-880
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    Product issues or optimisation suggestions
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    After-sales problem scheduling WeChat
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    Customer Satisfaction Survey
FAQ
  • QHow to solve low efficiency caused by frequent plugging & unplugging of water, power and air lines on automated production lines?
    QIAOTIAN combined connection systems (ECS, QC42 series) integrate multiple media including water, electricity, air and signals into one single module. Driven by cylinders, electric cylinders or hydraulic cylinders, they realize one-touch automatic fast connection, greatly cutting manual operation time, lowering misconnection risks and improving production cycle efficiency.
    QIAOTIAN combined connection systems (ECS, QC42 series) integrate multiple media including water, electricity, air and signals into one single module. Driven by cylinders, electric cylinders or hydraulic cylinders, they realize one-touch automatic fast connection, greatly cutting manual operation time, lowering misconnection risks and improving production cycle efficiency.
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  • QKey technical indicators for industrial connector selection
    Priority evaluation items: plugging cycle life (whether million-level service life is required), protection class (IP65/IP67), electrical parameters (max current & voltage), fluid parameters (pressure, flow rate, leakage volume), and floating compensation capability to offset mechanical positioning deviation.
    Priority evaluation items: plugging cycle life (whether million-level service life is required), protection class (IP65/IP67), electrical parameters (max current & voltage), fluid parameters (pressure, flow rate, leakage volume), and floating compensation capability to offset mechanical positioning deviation.
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  • QWhy are combined connectors essential for powertrain EOL test lines?
    EOL test lines require frequent connection of high-voltage power, low-voltage signals and cooling water. Combined connectors enable centralized, fast and stable multi-energy connection within one second, eliminate manual wiring errors, and support over 100,000 plugging cycles to meet high-frequency operation demands of test lines.
    EOL test lines require frequent connection of high-voltage power, low-voltage signals and cooling water. Combined connectors enable centralized, fast and stable multi-energy connection within one second, eliminate manual wiring errors, and support over 100,000 plugging cycles to meet high-frequency operation demands of test lines.
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  • QAutomatic connection solutions for high-current testing pain points of major charging module manufacturers
    QIAOTIAN QCM series high-current power modules (Φ12mm) feature rated current of 350A and instantaneous 600A for 30 seconds. With contact resistance below 25μΩ and 100,000+ plugging life, they ensure stable high-current transmission without overheating or power loss during testing.
    QIAOTIAN QCM series high-current power modules (Φ12mm) feature rated current of 350A and instantaneous 600A for 30 seconds. With contact resistance below 25μΩ and 100,000+ plugging life, they ensure stable high-current transmission without overheating or power loss during testing.
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  • QAutomatic connection solutions for high-current testing pain points of major charging module manufacturers
    QIAOTIAN QCM series high-current power modules (Φ12mm) feature rated current of 350A and instantaneous 600A for 30 seconds. With contact resistance below 25μΩ and 100,000+ plugging life, they ensure stable high-current transmission without overheating or power loss during testing.
    QIAOTIAN QCM series high-current power modules (Φ12mm) feature rated current of 350A and instantaneous 600A for 30 seconds. With contact resistance below 25μΩ and 100,000+ plugging life, they ensure stable high-current transmission without overheating or power loss during testing.
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  • QSpecial hydraulic connection requirements for core pulling in integrated die-casting
    Integrated die-casting features high temperature, high pressure and frequent cycling. Hydraulic connectors must withstand pressure up to 35MPa and temperature up to 300℃, with high mechanical strength and over 100,000 service cycles to avoid downtime caused by hydraulic oil leakage.
    Integrated die-casting features high temperature, high pressure and frequent cycling. Hydraulic connectors must withstand pressure up to 35MPa and temperature up to 300℃, with high mechanical strength and over 100,000 service cycles to avoid downtime caused by hydraulic oil leakage.
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  • QCan QIAOTIAN connectors fully replace imported brands?
    Yes. QIAOTIAN products reach international advanced standards in plugging life, contact resistance, pressure resistance and overall reliability, fully matching mainstream foreign brands such as Staubli, ATI and Schunk. Meanwhile, we offer superior local advantages in technical service, delivery cycle and on-site response speed.
    Yes. QIAOTIAN products reach international advanced standards in plugging life, contact resistance, pressure resistance and overall reliability, fully matching mainstream foreign brands such as Staubli, ATI and Schunk. Meanwhile, we offer superior local advantages in technical service, delivery cycle and on-site response speed.
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  • QSelection differences between robot end tool changers and trolley/fixture switching connectors
    Robot end connectors demand ultra-high precision and lightweight design; while connectors for trolley and fixture switching (e.g. QC42) focus more on large-tolerance floating compensation (±2mm) and compatibility with high-thrust cylinders to accommodate docking deviation of heavy toolings.
    Robot end connectors demand ultra-high precision and lightweight design; while connectors for trolley and fixture switching (e.g. QC42) focus more on large-tolerance floating compensation (±2mm) and compatibility with high-thrust cylinders to accommodate docking deviation of heavy toolings.
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Shanghai Qiaotian Intelligent Equipment Co.,Ltd
Address:Building 4, No. 55, Bixi Road, Minhang District, Shanghai, China
Business Consultancy:400-105-3088
After-Sales Support:400-103-3880
Contact Us:021-67105330
Zhejiang Qiaotian Intelligent Equipment Co.,Ltd
Address:North Side, 1st Floor, Factory Building 6, No.1 Weizhong Road, Jiashan County, Jiaxing City, Zhejiang Province, China
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