Committed to providing one-stop solutions for our customers
After-Sales Service
Principle
Customer satisfaction as the first principle
Quick response
Fast problem solving
After-sales service efficiency
Customer Feedback 30min Response
Solution 120min Issued
On-site support 6-12 hours
After-sales service commitment
One year warranty on electronic components, one to three years warranty on the body
Lifetime warranty
Except for man-made reasons
After-sales team strength
Number of service teams 10+ Changchun, Wuhan, Chongqing, Changsha, Guangzhou, etc.
Resident after-sales personnel and spare parts in key regions
Technical support
Free training
Technological Innovation
Patented locking technology
One locking guarantee: safety platform; two locking guarantee: reset spring, up to 10 times the load of the locking force of the double air-break insurance structure
Patented drip-free fluid connectors
Multi-energy: gas and liquid patented drip-free design, extremely high stability, breaking foreign monopolies
Cat3 safety rated electrical features
One generation ahead of its peers, the quick-change control safety system performance level d category3 is T?V certified.
Autonomous high insertion and extraction life probes
High lifespan: max1 million times; multiple types: high and low voltage, strong and weak power, network, vision, servo signal...
Dear customer, Thank you very much for choosing Qiaotian products and services. After receiving the feedback of the problem, we will deal with it and contact you as soon as possible.
After-sales Enquiry and Complaint Hotline：400-1033-880
Basically maintenance-free due to fully sealed structure with no moving parts. Regular inspection items: flatness of magnetic surface, integrity of connecting cables and plugs, dust clearance of controller heat dissipation holes.
Basically maintenance-free due to fully sealed structure with no moving parts. Regular inspection items: flatness of magnetic surface, integrity of connecting cables and plugs, dust clearance of controller heat dissipation holes.
QMaintenance cycle of PPG pneumatic grippers
Maintenance cycle of PPG pneumatic grippers
Maintenance cycle of PPG pneumatic grippers
QTroubleshooting for controller red light alarm
1. Check input voltage and phase loss
2. Inspect open circuit and short circuit of connecting cables
3. Confirm coil insulation damage caused by long-term overloadContact QIAOTIAN technical support if faults persist.
1. Check input voltage and phase loss
2. Inspect open circuit and short circuit of connecting cables
3. Confirm coil insulation damage caused by long-term overloadContact QIAOTIAN technical support if faults persist.
QCauses of insufficient clamping force and slow action of pneumatic grippers
1. Insufficient on-site air pressure
2. Air circuit leakage and aging sealing rings
3. Impurity and moisture entering cylinder without air purification
4. Improper throttle valve flow adjustment
1. Insufficient on-site air pressure
2. Air circuit leakage and aging sealing rings
3. Impurity and moisture entering cylinder without air purification
4. Improper throttle valve flow adjustment
QInternational certifications obtained
QIAOTIAN gripping products especially magnetic quick die change systems and electromagnetic grippers have passed CE certification, fully complying with EU machinery safety, electrical safety and EMC directives, meeting global high-standard safety requirements.
QIAOTIAN gripping products especially magnetic quick die change systems and electromagnetic grippers have passed CE certification, fully complying with EU machinery safety, electrical safety and EMC directives, meeting global high-standard safety requirements.
QPractical significance of CE certification
It serves as entry ticket for European markets and quality certification, verifying stable structural and functional performance under extreme working conditions, greatly reducing compliance risks for automated production line integration.
It serves as entry ticket for European markets and quality certification, verifying stable structural and functional performance under extreme working conditions, greatly reducing compliance risks for automated production line integration.
QIP protection level
Standard IP56 for EMG/EMGV electromagnetic grippers, dust-proof and splash-proof, applicable to die-casting, machining and other heavy-dust and coolant-splashing harsh environments.
Standard IP56 for EMG/EMGV electromagnetic grippers, dust-proof and splash-proof, applicable to die-casting, machining and other heavy-dust and coolant-splashing harsh environments.
QStandard IP56 for EMG/EMGV electromagnetic grippers, dust-proof and splash-proof, applicable to die-casting, machining and other heavy-dust and coolant-splashing harsh environments.
Equivalent core performance including 0.01mm positioning accuracy and 30-million-cycle lifespan. QIAOTIAN strengths: 20% cost reduction, fastest 22-day customized delivery, and integrated all-in-one pricing scheme instead of separate component quotation.
Equivalent core performance including 0.01mm positioning accuracy and 30-million-cycle lifespan. QIAOTIAN strengths: 20% cost reduction, fastest 22-day customized delivery, and integrated all-in-one pricing scheme instead of separate component quotation.
