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Technical Services
Committed to providing one-stop solutions for our customers
After-Sales Service
  • Principle
    Principle
    Customer satisfaction as the first principle
    Quick response
    Fast problem solving
  • After-sales service efficiency
    After-sales service efficiency
    Customer Feedback 30min Response
    Solution 120min Issued
    On-site support 6-12 hours
  • After-sales service commitment
    After-sales service commitment
    One year warranty on electronic components, one to three years warranty on the body
    Lifetime warranty
    Except for man-made reasons
  • After-sales team strength
    After-sales team strength
    Number of service teams 10+ Changchun, Wuhan, Chongqing, Changsha, Guangzhou, etc.
    Resident after-sales personnel and spare parts in key regions
    Technical support
    Free training
Technological Innovation
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  • Patented locking technology
    One locking guarantee: safety platform; two locking guarantee: reset spring, up to 10 times the load of the locking force of the double air-break insurance structure
  • Patented drip-free fluid connectors
    Multi-energy: gas and liquid patented drip-free design, extremely high stability, breaking foreign monopolies
  • Cat3 safety rated electrical features
    One generation ahead of its peers, the quick-change control safety system performance level d category3 is T?V certified.
  • Autonomous high insertion and extraction life probes
    High lifespan: max1 million times; multiple types: high and low voltage, strong and weak power, network, vision, servo signal...
Service Hotline
Dear customer, Thank you very much for choosing Qiaotian products and services. After receiving the feedback of the problem, we will deal with it and contact you as soon as possible.
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After-sales Enquiry and Complaint Hotline:400-1033-880
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    Product issues or optimisation suggestions
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    After-sales problem scheduling WeChat
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    Customer Satisfaction Survey
FAQ
  • QHow to realize power-off non-falling safety design?
    Supported by electro-permanent magnet principle. No power consumption during holding state, and suction force is continuously maintained by built-in permanent magnets. Workpieces will not drop even in sudden power failure, ensuring high operational safety.
    Supported by electro-permanent magnet principle. No power consumption during holding state, and suction force is continuously maintained by built-in permanent magnets. Workpieces will not drop even in sudden power failure, ensuring high operational safety.
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  • QHow to realize power-off non-falling safety design?
    Supported by electro-permanent magnet principle. No power consumption during holding state, and suction force is continuously maintained by built-in permanent magnets. Workpieces will not drop even in sudden power failure, ensuring high operational safety.
    Supported by electro-permanent magnet principle. No power consumption during holding state, and suction force is continuously maintained by built-in permanent magnets. Workpieces will not drop even in sudden power failure, ensuring high operational safety.
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  • QUnique advantages over traditional vacuum suction cups and mechanical fingers?
    1. Non-damage gripping: Direct adsorption without extrusion deformation.
    2. Energy saving: Power consumption only during 0.3-second magnetizing/demagnetizing process.
    1. Non-damage gripping: Direct adsorption without extrusion deformation.
    2. Energy saving: Power consumption only during 0.3-second magnetizing/demagnetizing process.
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  • QBenchmark products of QIAOTIAN pneumatic grippers in new energy three-electric assembly?
    Mainly benchmark SCHUNK JGP parallel two-finger and JGZ centering three-finger series. We prioritize T-slot products below 25kg load, including normally open (IS), normally closed (AS) and standard types, fully meeting high-standard assembly requirements of drive motors and battery cells.
    Mainly benchmark SCHUNK JGP parallel two-finger and JGZ centering three-finger series. We prioritize T-slot products below 25kg load, including normally open (IS), normally closed (AS) and standard types, fully meeting high-standard assembly requirements of drive motors and battery cells.
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  • QCore advantages compared with foreign brands like SCHUNK and FESTO?
    Equivalent performance with repeat positioning accuracy up to 0.02mm and service life over 30 million cycles. Core strengths lie in prominent cost performance and rapid customization capability. Overall cost can be reduced by 20%; the shortest delivery cycle from scheme confirmation to finished products is only 22 days, unmatched by foreign brands.
    Equivalent performance with repeat positioning accuracy up to 0.02mm and service life over 30 million cycles. Core strengths lie in prominent cost performance and rapid customization capability. Overall cost can be reduced by 20%; the shortest delivery cycle from scheme confirmation to finished products is only 22 days, unmatched by foreign brands.
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  • QEquivalent performance with repeat positioning accuracy up to 0.02mm and service life over 30 million cycles. Core strengths lie in prominent cost performance and rapid customization capability. Overall cost can be reduced by 20%; the shortest delivery cycle from scheme confirmation to finished products is only 22 days, unmatched by foreign brands.
    Adopts short-stroke force-amplifying internal structure. Based on working formula F = P·S·tanα, optimized piston and wedge angle design boosts clamping force under identical air pressure and piston area, realizing high gripping force in mini size.
    Adopts short-stroke force-amplifying internal structure. Based on working formula F = P·S·tanα, optimized piston and wedge angle design boosts clamping force under identical air pressure and piston area, realizing high gripping force in mini size.
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  • QNaming rule of pneumatic grippers (take PPG-P-80-1-C as example)
    - PPG: Parallel Pneumatic Gripper; CPG = Centering Pneumatic Gripper
    - P: Plus reinforced type
    - 80: Gripper width specification (80/100/125/160 available)
    - 1: Long type; 2: Short type
    - C: Normally closed type; O: Normally open type
    - PPG: Parallel Pneumatic Gripper; CPG = Centering Pneumatic Gripper
    - P: Plus reinforced type
    - 80: Gripper width specification (80/100/125/160 available)
    - 1: Long type; 2: Short type
    - C: Normally closed type; O: Normally open type
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  • QAnti-drop design against sudden air cut-off?
    Extended holding-force normally open and normally closed types are available with built-in spring mechanism. Springs maintain clamping or opening state instantly after air source interruption to prevent workpiece falling.
    Extended holding-force normally open and normally closed types are available with built-in spring mechanism. Springs maintain clamping or opening state instantly after air source interruption to prevent workpiece falling.
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Shanghai Qiaotian Intelligent Equipment Co.,Ltd
Address:Building 4, No. 55, Bixi Road, Minhang District, Shanghai, China
Business Consultancy:400-105-3088
After-Sales Support:400-103-3880
Contact Us:021-67105330
Zhejiang Qiaotian Intelligent Equipment Co.,Ltd
Address:North Side, 1st Floor, Factory Building 6, No.1 Weizhong Road, Jiashan County, Jiaxing City, Zhejiang Province, China
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