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Technical Services
Committed to providing one-stop solutions for our customers
After-Sales Service
  • Principle
    Principle
    Customer satisfaction as the first principle
    Quick response
    Fast problem solving
  • After-sales service efficiency
    After-sales service efficiency
    Customer Feedback 30min Response
    Solution 120min Issued
    On-site support 6-12 hours
  • After-sales service commitment
    After-sales service commitment
    One year warranty on electronic components, one to three years warranty on the body
    Lifetime warranty
    Except for man-made reasons
  • After-sales team strength
    After-sales team strength
    Number of service teams 10+ Changchun, Wuhan, Chongqing, Changsha, Guangzhou, etc.
    Resident after-sales personnel and spare parts in key regions
    Technical support
    Free training
Technological Innovation
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  • Patented locking technology
    One locking guarantee: safety platform; two locking guarantee: reset spring, up to 10 times the load of the locking force of the double air-break insurance structure
  • Patented drip-free fluid connectors
    Multi-energy: gas and liquid patented drip-free design, extremely high stability, breaking foreign monopolies
  • Cat3 safety rated electrical features
    One generation ahead of its peers, the quick-change control safety system performance level d category3 is T?V certified.
  • Autonomous high insertion and extraction life probes
    High lifespan: max1 million times; multiple types: high and low voltage, strong and weak power, network, vision, servo signal...
Service Hotline
Dear customer, Thank you very much for choosing Qiaotian products and services. After receiving the feedback of the problem, we will deal with it and contact you as soon as possible.
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After-sales Enquiry and Complaint Hotline:400-1033-880
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    Product issues or optimisation suggestions
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    After-sales problem scheduling WeChat
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    Customer Satisfaction Survey
FAQ
  • QPerformance advantages over international brands like ATI
    1. Wider suction force range: 30-800kg vs peer 8.5-175.5kg
    2. Lower power consumption and temperature rise: excitation current 1.0-3.0A, working temperature ≤40℃
    3. Faster response speed: magnetizing/demagnetizing time 0.05-0.1s
    1. Wider suction force range: 30-800kg vs peer 8.5-175.5kg
    2. Lower power consumption and temperature rise: excitation current 1.0-3.0A, working temperature ≤40℃
    3. Faster response speed: magnetizing/demagnetizing time 0.05-0.1s
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  • QDesign service life of electromagnetic grippers
    Over 10-year service life under normal use. High-coercivity neodymium iron boron magnet features annual magnetic attenuation less than 1%, supporting over 5 million magnetizing cycles with stable adsorption performance.
    Over 10-year service life under normal use. High-coercivity neodymium iron boron magnet features annual magnetic attenuation less than 1%, supporting over 5 million magnetizing cycles with stable adsorption performance.
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  • QLong-life guarantee of pneumatic grippers
    Core moving parts adopt vacuum quenching carbon steel with balanced hardness and toughness, effectively solving swing and looseness issues under frequent operation. Matched with high-wear seals to achieve 30-million-cycle service life.
    Core moving parts adopt vacuum quenching carbon steel with balanced hardness and toughness, effectively solving swing and looseness issues under frequent operation. Matched with high-wear seals to achieve 30-million-cycle service life.
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  • QReliability under high temperature and high-frequency operation
    Extremely high reliability. Zero-power holding mode avoids continuous heating of traditional electromagnets, keeping working temperature below 40℃ and eliminating suction decline and coil burnout risks.
    Extremely high reliability. Zero-power holding mode avoids continuous heating of traditional electromagnets, keeping working temperature below 40℃ and eliminating suction decline and coil burnout risks.
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Shanghai Qiaotian Intelligent Equipment Co.,Ltd
Address:Building 4, No. 55, Bixi Road, Minhang District, Shanghai, China
Business Consultancy:400-105-3088
After-Sales Support:400-103-3880
Contact Us:021-67105330
Zhejiang Qiaotian Intelligent Equipment Co.,Ltd
Address:North Side, 1st Floor, Factory Building 6, No.1 Weizhong Road, Jiashan County, Jiaxing City, Zhejiang Province, China
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