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Technical Services
Committed to providing one-stop solutions for our customers
After-Sales Service
  • Principle
    Principle
    Customer satisfaction as the first principle
    Quick response
    Fast problem solving
  • After-sales service efficiency
    After-sales service efficiency
    Customer Feedback 30min Response
    Solution 120min Issued
    On-site support 6-12 hours
  • After-sales service commitment
    After-sales service commitment
    One year warranty on electronic components, one to three years warranty on the body
    Lifetime warranty
    Except for man-made reasons
  • After-sales team strength
    After-sales team strength
    Number of service teams 10+ Changchun, Wuhan, Chongqing, Changsha, Guangzhou, etc.
    Resident after-sales personnel and spare parts in key regions
    Technical support
    Free training
Technological Innovation
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  • Patented locking technology
    One locking guarantee: safety platform; two locking guarantee: reset spring, up to 10 times the load of the locking force of the double air-break insurance structure
  • Patented drip-free fluid connectors
    Multi-energy: gas and liquid patented drip-free design, extremely high stability, breaking foreign monopolies
  • Cat3 safety rated electrical features
    One generation ahead of its peers, the quick-change control safety system performance level d category3 is T?V certified.
  • Autonomous high insertion and extraction life probes
    High lifespan: max1 million times; multiple types: high and low voltage, strong and weak power, network, vision, servo signal...
Service Hotline
Dear customer, Thank you very much for choosing Qiaotian products and services. After receiving the feedback of the problem, we will deal with it and contact you as soon as possible.
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After-sales Enquiry and Complaint Hotline:400-1033-880
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    Product issues or optimisation suggestions
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    After-sales problem scheduling WeChat
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    Customer Satisfaction Survey
FAQ
  • QWhat product lines does QIAOTIAN Gripping System mainly include?
    As robot end-of-arm actuator (EOA), QIAOTIAN Robotend System consists of two core product lines: Electromagnetic Grippers (EMG/EMGV Series) and Pneumatic Grippers (PPG/PMV Series). They are widely applied in automotive manufacturing, 3C semiconductor, new energy three-electric industry, injection molding, stamping and other mainstream industrial scenarios.
    As robot end-of-arm actuator (EOA), QIAOTIAN Robotend System consists of two core product lines: Electromagnetic Grippers (EMG/EMGV Series) and Pneumatic Grippers (PPG/PMV Series). They are widely applied in automotive manufacturing, 3C semiconductor, new energy three-electric industry, injection molding, stamping and other mainstream industrial scenarios.
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  • QWhat is the overall price range of QIAOTIAN gripping products?
    A: QIAOTIAN provides cost-effective localized solutions. Generally, auxiliary components of pneumatic grippers range from RMB 6,000 to 9,000; electromagnetic grippers RMB 5,000 to 10,000; highly integrated electric grippers RMB 5,000 to 50,000. Prices vary according to load capacity, customization degree and project scale. Compared with foreign brands, QIAOTIAN can cut overall costs by around 20%.
    A: QIAOTIAN provides cost-effective localized solutions. Generally, auxiliary components of pneumatic grippers range from RMB 6,000 to 9,000; electromagnetic grippers RMB 5,000 to 10,000; highly integrated electric grippers RMB 5,000 to 50,000. Prices vary according to load capacity, customization degree and project scale. Compared with foreign brands, QIAOTIAN can cut overall costs by around 20%.
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  • QWhat solutions are available for heavy-duty handling scenarios?
    For heavy-load applications, QIAOTIAN electromagnetic grippers (e.g. EMG-90 or multi-module combination) can achieve suction force up to hundreds of kilograms. In the three-electric industry, QIAOTIAN pneumatic grippers like PPG-P-380-1 offer clamping force of 10800N.
    For heavy-load applications, QIAOTIAN electromagnetic grippers (e.g. EMG-90 or multi-module combination) can achieve suction force up to hundreds of kilograms. In the three-electric industry, QIAOTIAN pneumatic grippers like PPG-P-380-1 offer clamping force of 10800N.
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  • QMain technical parameters of QIAOTIAN EMG series electromagnetic grippers?
    EMG series covers models EMG-20/30/60/90. Take EMG-60 for example: overall dimension Φ105×63mm, self-weight 3.3kg, clamping force 2950N, horizontal effective load 49.2kg, vertical effective load 19.7kg, response time 0.3s, IP65 protection grade, excitation current DC 3A.
    EMG series covers models EMG-20/30/60/90. Take EMG-60 for example: overall dimension Φ105×63mm, self-weight 3.3kg, clamping force 2950N, horizontal effective load 49.2kg, vertical effective load 19.7kg, response time 0.3s, IP65 protection grade, excitation current DC 3A.
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  • QDifferences and parameters between EMGV V-type and EMG series?
    EMGV series adopts V-type structure for flat and tubular workpieces. EMGV-60: dimension 100×90×93mm, self-weight 5.5kg, clamping force 4790N, horizontal effective load 80kg. Multi-point layout optimizes magnetic circuit and reduces handling risks of irregular workpieces.
    EMGV series adopts V-type structure for flat and tubular workpieces. EMGV-60: dimension 100×90×93mm, self-weight 5.5kg, clamping force 4790N, horizontal effective load 80kg. Multi-point layout optimizes magnetic circuit and reduces handling risks of irregular workpieces.
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  • QPerformance of QIAOTIAN electromagnetic gripper controller?
    The controller boasts powerful performance with 16-level linear magnetizing intensity adjustment and wide working voltage range (180VAC~420VAC). With 3-phase 380VAC input, it outputs up to 450V voltage and 15A current for magnetizing and demagnetizing. It is equipped with adjustable overcurrent/short-circuit protection and undercurrent/open-circuit alarm for safe operation.
    The controller boasts powerful performance with 16-level linear magnetizing intensity adjustment and wide working voltage range (180VAC~420VAC). With 3-phase 380VAC input, it outputs up to 450V voltage and 15A current for magnetizing and demagnetizing. It is equipped with adjustable overcurrent/short-circuit protection and undercurrent/open-circuit alarm for safe operation.
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  • QTemperature rise of electromagnetic grippers under high-frequency operation?
    Excellent temperature control. Based on electro-permanent magnet technology, power is only supplied within 0.3 seconds during magnetizing and demagnetizing, and cut off completely during gripping. Operating temperature is steadily controlled below 50℃ even under frequent cycles, far superior to traditional electromagnets, suitable for long-term high-cycle production.
    Excellent temperature control. Based on electro-permanent magnet technology, power is only supplied within 0.3 seconds during magnetizing and demagnetizing, and cut off completely during gripping. Operating temperature is steadily controlled below 50℃ even under frequent cycles, far superior to traditional electromagnets, suitable for long-term high-cycle production.
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  • QWorking principle of QIAOTIAN electro-permanent magnetic gripper?
    It adopts composite magnetic circuit combining neodymium iron boron permanent magnet and alnico electromagnet.
    - Magnetizing: Forward current changes alnico pole direction to superpose magnetism with neodymium iron boron, forming strong suction to grip workpieces.
    - Demagnetizing: Reverse current reverses alnico poles to offset magnetic force, forming closed internal magnetic loop and releasing workpieces.
    It adopts composite magnetic circuit combining neodymium iron boron permanent magnet and alnico electromagnet.
    - Magnetizing: Forward current changes alnico pole direction to superpose magnetism with neodymium iron boron, forming strong suction to grip workpieces.
    - Demagnetizing: Reverse current reverses alnico poles to offset magnetic force, forming closed internal magnetic loop and releasing workpieces.
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Shanghai Qiaotian Intelligent Equipment Co.,Ltd
Address:Building 4, No. 55, Bixi Road, Minhang District, Shanghai, China
Business Consultancy:400-105-3088
After-Sales Support:400-103-3880
Contact Us:021-67105330
Zhejiang Qiaotian Intelligent Equipment Co.,Ltd
Address:North Side, 1st Floor, Factory Building 6, No.1 Weizhong Road, Jiashan County, Jiaxing City, Zhejiang Province, China
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