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Technical Services
Committed to providing one-stop solutions for our customers
After-Sales Service
  • Principle
    Principle
    Customer satisfaction as the first principle
    Quick response
    Fast problem solving
  • After-sales service efficiency
    After-sales service efficiency
    Customer Feedback 30min Response
    Solution 120min Issued
    On-site support 6-12 hours
  • After-sales service commitment
    After-sales service commitment
    One year warranty on electronic components, one to three years warranty on the body
    Lifetime warranty
    Except for man-made reasons
  • After-sales team strength
    After-sales team strength
    Number of service teams 10+ Changchun, Wuhan, Chongqing, Changsha, Guangzhou, etc.
    Resident after-sales personnel and spare parts in key regions
    Technical support
    Free training
Technological Innovation
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  • Patented locking technology
    One locking guarantee: safety platform; two locking guarantee: reset spring, up to 10 times the load of the locking force of the double air-break insurance structure
  • Patented drip-free fluid connectors
    Multi-energy: gas and liquid patented drip-free design, extremely high stability, breaking foreign monopolies
  • Cat3 safety rated electrical features
    One generation ahead of its peers, the quick-change control safety system performance level d category3 is T?V certified.
  • Autonomous high insertion and extraction life probes
    High lifespan: max1 million times; multiple types: high and low voltage, strong and weak power, network, vision, servo signal...
Service Hotline
Dear customer, Thank you very much for choosing Qiaotian products and services. After receiving the feedback of the problem, we will deal with it and contact you as soon as possible.
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After-sales Enquiry and Complaint Hotline:400-1033-880
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    Product issues or optimisation suggestions
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    After-sales problem scheduling WeChat
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    Customer Satisfaction Survey
FAQ
  • QMain tool types supplied by QIAOTIAN
    Over 800 specifications including high-service-life single-edge tools and customized special-shaped tools covering all dressing demands.
    Over 800 specifications including high-service-life single-edge tools and customized special-shaped tools covering all dressing demands.
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  • QRecommendations and advantages of single-edge tools
    - Long service life: Up to 30,000 dressing cycles leading the industry
    - Wide compatibility: Fit European, Japanese and customized mainstream grinders
    - Superior processing quality: Patented coating and edge design optimize dressing effect and welding spot appearance
    - High overall cost performance
    - Long service life: Up to 30,000 dressing cycles leading the industry
    - Wide compatibility: Fit European, Japanese and customized mainstream grinders
    - Superior processing quality: Patented coating and edge design optimize dressing effect and welding spot appearance
    - High overall cost performance
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  • QDifficulties in commissioning and using three-edge tools
    Integrated three-edge tools lack nest support and rely solely on self-guiding edges. Strict centering tolerance within ±0.3mm is required. Poor alignment easily causes unbalanced stress, severe vibration and blade fracture.
    Integrated three-edge tools lack nest support and rely solely on self-guiding edges. Strict centering tolerance within ±0.3mm is required. Poor alignment easily causes unbalanced stress, severe vibration and blade fracture.
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  • QCompatibility of QIAOTIAN tool holders
    Universal interface design enables direct installation on grinders of mainstream brands including Br?uer, Lutz, Jidong and AMDP, facilitating domestic substitution of imported consumables.
    Universal interface design enables direct installation on grinders of mainstream brands including Br?uer, Lutz, Jidong and AMDP, facilitating domestic substitution of imported consumables.
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  • QCustomized tool service
    Custom special-shaped tools for narrow welding, over-15° angled welding and unilateral welding are available with a lead time of about 3 weeks.
    Custom special-shaped tools for narrow welding, over-15° angled welding and unilateral welding are available with a lead time of about 3 weeks.
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  • QSolutions for narrow-gap welding dressing problems
    Electrode caps for narrow welding tend to form mushroom heads and cause severe vibration and tool clogging. QIAOTIAN two-stage guiding customized tools remove mushroom structures first and then finish end face grinding to ensure stable dressing.
    Electrode caps for narrow welding tend to form mushroom heads and cause severe vibration and tool clogging. QIAOTIAN two-stage guiding customized tools remove mushroom structures first and then finish end face grinding to ensure stable dressing.
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  • QJudgment criteria for tool replacement
    Replace tools in time when the following phenomena occur:
    - Uneven end faces, burrs or snowflake marks appear on dressed electrodes
    - Longer dressing time or abnormal cutting noise
    - Visible edge chipping, dull wear or annealing discoloration on blades
    Replace tools in time when the following phenomena occur:
    - Uneven end faces, burrs or snowflake marks appear on dressed electrodes
    - Longer dressing time or abnormal cutting noise
    - Visible edge chipping, dull wear or annealing discoloration on blades
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  • QRobot control system integration and supported protocols
    Equipped with independent PLC controllers or electric control boxes, QIAOTIAN grinders support mainstream industrial protocols including hardwired IO, PROFINET, EtherNet/IP and DeviceNet for seamless connection with FANUC, Yaskawa, KUKA, ABB and other robot brands.
    Equipped with independent PLC controllers or electric control boxes, QIAOTIAN grinders support mainstream industrial protocols including hardwired IO, PROFINET, EtherNet/IP and DeviceNet for seamless connection with FANUC, Yaskawa, KUKA, ABB and other robot brands.
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Shanghai Qiaotian Intelligent Equipment Co.,Ltd
Address:Building 4, No. 55, Bixi Road, Minhang District, Shanghai, China
Business Consultancy:400-105-3088
After-Sales Support:400-103-3880
Contact Us:021-67105330
Zhejiang Qiaotian Intelligent Equipment Co.,Ltd
Address:North Side, 1st Floor, Factory Building 6, No.1 Weizhong Road, Jiashan County, Jiaxing City, Zhejiang Province, China
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