Committed to providing one-stop solutions for our customers
After-Sales Service
Principle
Customer satisfaction as the first principle
Quick response
Fast problem solving
After-sales service efficiency
Customer Feedback 30min Response
Solution 120min Issued
On-site support 6-12 hours
After-sales service commitment
One year warranty on electronic components, one to three years warranty on the body
Lifetime warranty
Except for man-made reasons
After-sales team strength
Number of service teams 10+ Changchun, Wuhan, Chongqing, Changsha, Guangzhou, etc.
Resident after-sales personnel and spare parts in key regions
Technical support
Free training
Technological Innovation
Patented locking technology
One locking guarantee: safety platform; two locking guarantee: reset spring, up to 10 times the load of the locking force of the double air-break insurance structure
Patented drip-free fluid connectors
Multi-energy: gas and liquid patented drip-free design, extremely high stability, breaking foreign monopolies
Cat3 safety rated electrical features
One generation ahead of its peers, the quick-change control safety system performance level d category3 is T?V certified.
Autonomous high insertion and extraction life probes
High lifespan: max1 million times; multiple types: high and low voltage, strong and weak power, network, vision, servo signal...
Dear customer, Thank you very much for choosing Qiaotian products and services. After receiving the feedback of the problem, we will deal with it and contact you as soon as possible.
After-sales Enquiry and Complaint Hotline：400-1033-880
-Cut off both power and air sources completely
-Pull out plunger pins and remove chip collection devices
-Dismount upper tool holder cover, blow away copper chips and take out worn tools
-Install new tools according to marked edge directions and fasten screws
-Restore power and air sources, conduct jog test to confirm normal rotating direction
-Cut off both power and air sources completely
-Pull out plunger pins and remove chip collection devices
-Dismount upper tool holder cover, blow away copper chips and take out worn tools
-Install new tools according to marked edge directions and fasten screws
-Restore power and air sources, conduct jog test to confirm normal rotating direction
QTroubleshooting: Insufficient cutting depth with normal operation
- Parameter issues: Insufficient pressing force or too short dressing time; increase robot pressing force and extend dressing duration
- Hardware failure: Low motor power or damaged gearboxes leading to insufficient rotating speed; contact after-sales team for replacement
- Parameter issues: Insufficient pressing force or too short dressing time; increase robot pressing force and extend dressing duration
- Hardware failure: Low motor power or damaged gearboxes leading to insufficient rotating speed; contact after-sales team for replacement
QTroubleshooting: Irregular electrode end faces after dressing
QTroubleshooting: Frequent electrode jamming shortening service life
- Excessive cutting capacity: Reduce single dressing volume or welding gun pressing force
- Poor chip removal: Check air blowing and dust collection operation status and extend cleaning duration appropriately
- Excessive cutting capacity: Reduce single dressing volume or welding gun pressing force
- Poor chip removal: Check air blowing and dust collection operation status and extend cleaning duration appropriately
Single proximity sensor triggering easily causes sensing deviation. Adopt dual control combining proximity sensors and travel switches, and set AND logic in PLC programs to confirm dual in-place signals before stopping movement to eliminate position drift.
Single proximity sensor triggering easily causes sensing deviation. Adopt dual control combining proximity sensors and travel switches, and set AND logic in PLC programs to confirm dual in-place signals before stopping movement to eliminate position drift.
QSolutions for snowflake marks on dressed domestic alumina copper electrodes
Uneven micro-hardness of domestic alumina copper causes such defects. Prioritize QIAOTIAN double-edge grinders with strong anti-unbalanced-load performance (dressing effect ranking: double-edge > three-edge > single-edge). Add copper block welding finishing processes for ultra-high appearance requirements.
Uneven micro-hardness of domestic alumina copper causes such defects. Prioritize QIAOTIAN double-edge grinders with strong anti-unbalanced-load performance (dressing effect ranking: double-edge > three-edge > single-edge). Add copper block welding finishing processes for ultra-high appearance requirements.
QHow to select among pneumatic, electric and electromagnetic grippers?
Selection depends on actual process requirements:
1. Electromagnetic Gripper: Specially designed for ferromagnetic metal handling. Features low power consumption, fast response and high stability. Permanent magnet generates suction force with no demagnetization after power cut and long service life.
2. Pneumatic Gripper: Ideal for harsh working environments such as high temperature, heavy dust, strong magnetic field and radiation in die-casting workshops. It delivers outstanding cost performance, rapid action and stable operation with stable on-site air source.
Selection depends on actual process requirements:
1. Electromagnetic Gripper: Specially designed for ferromagnetic metal handling. Features low power consumption, fast response and high stability. Permanent magnet generates suction force with no demagnetization after power cut and long service life.
2. Pneumatic Gripper: Ideal for harsh working environments such as high temperature, heavy dust, strong magnetic field and radiation in die-casting workshops. It delivers outstanding cost performance, rapid action and stable operation with stable on-site air source.
