Committed to providing one-stop solutions for our customers
After-Sales Service
Principle
Customer satisfaction as the first principle
Quick response
Fast problem solving
After-sales service efficiency
Customer Feedback 30min Response
Solution 120min Issued
On-site support 6-12 hours
After-sales service commitment
One year warranty on electronic components, one to three years warranty on the body
Lifetime warranty
Except for man-made reasons
After-sales team strength
Number of service teams 10+ Changchun, Wuhan, Chongqing, Changsha, Guangzhou, etc.
Resident after-sales personnel and spare parts in key regions
Technical support
Free training
Technological Innovation
Patented locking technology
One locking guarantee: safety platform; two locking guarantee: reset spring, up to 10 times the load of the locking force of the double air-break insurance structure
Patented drip-free fluid connectors
Multi-energy: gas and liquid patented drip-free design, extremely high stability, breaking foreign monopolies
Cat3 safety rated electrical features
One generation ahead of its peers, the quick-change control safety system performance level d category3 is T?V certified.
Autonomous high insertion and extraction life probes
High lifespan: max1 million times; multiple types: high and low voltage, strong and weak power, network, vision, servo signal...
Dear customer, Thank you very much for choosing Qiaotian products and services. After receiving the feedback of the problem, we will deal with it and contact you as soon as possible.
After-sales Enquiry and Complaint Hotline：400-1033-880
QSignal interfaces and production line PLC docking methods
Standard hardwired IO and bus interfaces transmit signals such as dressing start signal, completion feedback, tool rotation detection, floating cylinder in-place signal and multi-type alarm outputs for interlocking logic control.
Standard hardwired IO and bus interfaces transmit signals such as dressing start signal, completion feedback, tool rotation detection, floating cylinder in-place signal and multi-type alarm outputs for interlocking logic control.
QLinkage with electrode cap management systems
Especially for integrated dressing & cap changers, low-stock warning signals of magazines can be uploaded to upper computer control systems to realize digital consumable management and advance material preparation.
Especially for integrated dressing & cap changers, low-stock warning signals of magazines can be uploaded to upper computer control systems to realize digital consumable management and advance material preparation.
QStandard delivery cycle
Standard models are in stock with a lead time of 3 to 4 weeks; non-standard customized products take 4 to 6 weeks, subject to formal contracts.
Standard models are in stock with a lead time of 3 to 4 weeks; non-standard customized products take 4 to 6 weeks, subject to formal contracts.
QOn-site commissioning and training services
Professional on-site technical support includes installation guidance, robot path teaching, dressing parameter optimization and systematic training covering equipment principles, safe operation and daily maintenance for field operators and maintenance staff.
Professional on-site technical support includes installation guidance, robot path teaching, dressing parameter optimization and systematic training covering equipment principles, safe operation and daily maintenance for field operators and maintenance staff.
QWarranty policy and technical support
Standard warranty period is 12 months after equipment acceptance. 7×24-hour telephone technical support is provided within the warranty period, with on-site engineer service available as scheduled.
Standard warranty period is 12 months after equipment acceptance. 7×24-hour telephone technical support is provided within the warranty period, with on-site engineer service available as scheduled.
QNecessity of preventive maintenance
As high-frequency operating equipment, regular maintenance such as grease filling and chip cleaning reduces reducer wear and cylinder jamming risks, extending equipment service life by over 30%. Neglected maintenance leads to positioning accuracy decline, dressing vibration and even motor burnout, causing unplanned production downtime.
As high-frequency operating equipment, regular maintenance such as grease filling and chip cleaning reduces reducer wear and cylinder jamming risks, extending equipment service life by over 30%. Neglected maintenance leads to positioning accuracy decline, dressing vibration and even motor burnout, causing unplanned production downtime.
QRegular inspection items
Monthly inspection: Dressing position deviation, loose positioning plates and limit switches, fastener tightnessQuarterly inspection: Reducer oil leakage, floating guide rod looseness, damaged air pipes/cables and brake sensitivity
Monthly inspection: Dressing position deviation, loose positioning plates and limit switches, fastener tightnessQuarterly inspection: Reducer oil leakage, floating guide rod looseness, damaged air pipes/cables and brake sensitivity
QLubrication replacement cycle for swing-arm grinder reducers
First lubricant replacement after 6 months (Mobil VG220 recommended for swing-arm motor gearboxes); swing-arm bearing grease filling every 12 months with No.2 lubricating grease.
First lubricant replacement after 6 months (Mobil VG220 recommended for swing-arm motor gearboxes); swing-arm bearing grease filling every 12 months with No.2 lubricating grease.
