Committed to providing one-stop solutions for our customers
After-Sales Service
Principle
Customer satisfaction as the first principle
Quick response
Fast problem solving
After-sales service efficiency
Customer Feedback 30min Response
Solution 120min Issued
On-site support 6-12 hours
After-sales service commitment
One year warranty on electronic components, one to three years warranty on the body
Lifetime warranty
Except for man-made reasons
After-sales team strength
Number of service teams 10+ Changchun, Wuhan, Chongqing, Changsha, Guangzhou, etc.
Resident after-sales personnel and spare parts in key regions
Technical support
Free training
Technological Innovation
Patented locking technology
One locking guarantee: safety platform; two locking guarantee: reset spring, up to 10 times the load of the locking force of the double air-break insurance structure
Patented drip-free fluid connectors
Multi-energy: gas and liquid patented drip-free design, extremely high stability, breaking foreign monopolies
Cat3 safety rated electrical features
One generation ahead of its peers, the quick-change control safety system performance level d category3 is T?V certified.
Autonomous high insertion and extraction life probes
High lifespan: max1 million times; multiple types: high and low voltage, strong and weak power, network, vision, servo signal...
Dear customer, Thank you very much for choosing Qiaotian products and services. After receiving the feedback of the problem, we will deal with it and contact you as soon as possible.
After-sales Enquiry and Complaint Hotline：400-1033-880
- Weekly: Visual inspection and cleaning of locking mechanisms, positioning surfaces and signal pins; regular manual switching to keep flexible movement
- Monthly: Check fastening bolt tightness and aging status of pipelines and cables
- Weekly: Visual inspection and cleaning of locking mechanisms, positioning surfaces and signal pins; regular manual switching to keep flexible movement
- Monthly: Check fastening bolt tightness and aging status of pipelines and cables
QLubrication suggestion for locking steel balls
Do not apply grease on locking steel balls to avoid dust accumulation and movement jamming.
Do not apply grease on locking steel balls to avoid dust accumulation and movement jamming.
QCleaning method for dirty signal pins
Clean with anhydrous alcohol or professional electronic contact cleaner and dust-free cloth; blow clean with dry compressed air. Never scratch the gold-plated surface with hard tools.
Clean with anhydrous alcohol or professional electronic contact cleaner and dust-free cloth; blow clean with dry compressed air. Never scratch the gold-plated surface with hard tools.
QAir leakage troubleshooting steps
1. Confirm air pressure within 0.45~0.8MPa
2. Remove foreign matters between master and tool plates
3. Replace aging or damaged O-ring seals timely
1. Confirm air pressure within 0.45~0.8MPa
2. Remove foreign matters between master and tool plates
3. Replace aging or damaged O-ring seals timely
QPrecautions before fluid pipeline separation/docking
Release internal pipeline pressure in advance. Pressure-bearing separation may cause liquid ejection and personal injury; pressure-bearing docking may lead to docking failure and seal damage.
Release internal pipeline pressure in advance. Pressure-bearing separation may cause liquid ejection and personal injury; pressure-bearing docking may lead to docking failure and seal damage.
QAir blowing operation specification
Complete dust blowing cleaning before docking; stop blowing during formal docking, keep two plates parallel for slow fitting.
Complete dust blowing cleaning before docking; stop blowing during formal docking, keep two plates parallel for slow fitting.
QAfter-sales service response speed
7×24-hour after-sales hotline available; remote technical guidance within 1 hour for common faults, on-site engineer support nationwide for emergency breakdowns.
7×24-hour after-sales hotline available; remote technical guidance within 1 hour for common faults, on-site engineer support nationwide for emergency breakdowns.
QSpare parts and overhaul service
Adequate stock of standard modules and wearing parts; professional factory overhaul and renovation services are provided to extend equipment service life at low cost.
Adequate stock of standard modules and wearing parts; professional factory overhaul and renovation services are provided to extend equipment service life at low cost.
