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Technical Services
Committed to providing one-stop solutions for our customers
After-Sales Service
  • Principle
    Principle
    Customer satisfaction as the first principle
    Quick response
    Fast problem solving
  • After-sales service efficiency
    After-sales service efficiency
    Customer Feedback 30min Response
    Solution 120min Issued
    On-site support 6-12 hours
  • After-sales service commitment
    After-sales service commitment
    One year warranty on electronic components, one to three years warranty on the body
    Lifetime warranty
    Except for man-made reasons
  • After-sales team strength
    After-sales team strength
    Number of service teams 10+ Changchun, Wuhan, Chongqing, Changsha, Guangzhou, etc.
    Resident after-sales personnel and spare parts in key regions
    Technical support
    Free training
Technological Innovation
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  • Patented locking technology
    One locking guarantee: safety platform; two locking guarantee: reset spring, up to 10 times the load of the locking force of the double air-break insurance structure
  • Patented drip-free fluid connectors
    Multi-energy: gas and liquid patented drip-free design, extremely high stability, breaking foreign monopolies
  • Cat3 safety rated electrical features
    One generation ahead of its peers, the quick-change control safety system performance level d category3 is T?V certified.
  • Autonomous high insertion and extraction life probes
    High lifespan: max1 million times; multiple types: high and low voltage, strong and weak power, network, vision, servo signal...
Service Hotline
Dear customer, Thank you very much for choosing Qiaotian products and services. After receiving the feedback of the problem, we will deal with it and contact you as soon as possible.
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After-sales Enquiry and Complaint Hotline:400-1033-880
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    Product issues or optimisation suggestions
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    After-sales problem scheduling WeChat
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    Customer Satisfaction Survey
FAQ
  • QBody material and durability
    - Main body: High-strength aluminum alloy, lightweight and high rigidity
    - Core locking mechanism: Special hardened alloy steel
    This material combination ensures excellent wear resistance and impact resistance in harsh industrial environments, with design service life over one million cycles.
    - Main body: High-strength aluminum alloy, lightweight and high rigidity
    - Core locking mechanism: Special hardened alloy steel
    This material combination ensures excellent wear resistance and impact resistance in harsh industrial environments, with design service life over one million cycles.
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  • QTool drop risk under sudden air/power failure
    Absolutely no dropping risk. All QIAOTIAN tool changers adopt spring self-resetting locking and mechanical anti-drop structure. Built-in high-strength springs and self-locking structure firmly lock tool plates under locked status even with air or power cut-off. Equipped with electrical safety components, it meets safety standard Performance Level d, Category 3.
    Absolutely no dropping risk. All QIAOTIAN tool changers adopt spring self-resetting locking and mechanical anti-drop structure. Built-in high-strength springs and self-locking structure firmly lock tool plates under locked status even with air or power cut-off. Equipped with electrical safety components, it meets safety standard Performance Level d, Category 3.
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  • QAmbient temperature & humidity requirements
    Wide environmental adaptability: working temperature 0℃ ~ 55℃, working humidity 0% ~ 95% (non-condensing). Customized protection solutions are available for high-temperature working conditions such as die-casting and forging.
    Wide environmental adaptability: working temperature 0℃ ~ 55℃, working humidity 0% ~ 95% (non-condensing). Customized protection solutions are available for high-temperature working conditions such as die-casting and forging.
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  • QOperating air pressure requirement
    Standard working air pressure: 0.45MPa ~ 0.8MPa. Clean, dry and oil-free filtered compressed air is recommended (impurity diameter ≤25μm, water content ≤0.6mg/m?) to ensure long-term stable operation of pneumatic components.
    Standard working air pressure: 0.45MPa ~ 0.8MPa. Clean, dry and oil-free filtered compressed air is recommended (impurity diameter ≤25μm, water content ≤0.6mg/m?) to ensure long-term stable operation of pneumatic components.
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  • QZero-point positioning system and its difference with tool changer
    - Tool changer: Mainly for automatic switching of robot end tools
    - Zero-point positioning system (QZA-50/QZA-80): For fast positioning and locking of welding jigs and production line fixtures
    QZA-50 features max repeat positioning accuracy ±0.005mm, spring-driven mechanical locking with no continuous air pressure needed after locking, greatly shortening mold changing and fixture setup time for machine tools.
    - Tool changer: Mainly for automatic switching of robot end tools
    - Zero-point positioning system (QZA-50/QZA-80): For fast positioning and locking of welding jigs and production line fixtures
    QZA-50 features max repeat positioning accuracy ±0.005mm, spring-driven mechanical locking with no continuous air pressure needed after locking, greatly shortening mold changing and fixture setup time for machine tools.
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  • QApplication of energy combination modules
    QIAOTIAN QC42-P01 and other energy combination modules are widely used in automotive manufacturing. Driven by external cylinders, they realize automatic quick connection and disconnection of power supply, air supply and signals among trolleys, tooling fixtures and molds during model changeover. It allows position compensation of ±3.0mm on X/Y axis and ±2° angular tolerance to adapt to on-site installation errors.
    QIAOTIAN QC42-P01 and other energy combination modules are widely used in automotive manufacturing. Driven by external cylinders, they realize automatic quick connection and disconnection of power supply, air supply and signals among trolleys, tooling fixtures and molds during model changeover. It allows position compensation of ±3.0mm on X/Y axis and ±2° angular tolerance to adapt to on-site installation errors.
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  • QOptional integrated energy modules
    Adopt highly standardized modular design for flexible configuration:
    1. Pneumatic modules: Various pipe diameters and channel quantities, supporting vacuum degree up to 90%
    2. Electric signal modules: 4/12/16/30/38 pins optional, compatible with 24VDC, 220VAC, 380VAC
    3. Communication modules: Gigabit Ethernet, servo communication, Profinet, EtherCAT and other industrial buses
    4. Fluid modules: For cooling water and cutting fluid transmission with self-sealing anti-leakage design
    Adopt highly standardized modular design for flexible configuration:
    1. Pneumatic modules: Various pipe diameters and channel quantities, supporting vacuum degree up to 90%
    2. Electric signal modules: 4/12/16/30/38 pins optional, compatible with 24VDC, 220VAC, 380VAC
    3. Communication modules: Gigabit Ethernet, servo communication, Profinet, EtherCAT and other industrial buses
    4. Fluid modules: For cooling water and cutting fluid transmission with self-sealing anti-leakage design
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  • QService life and stability of electric signal modules
    C39 series electric modules adopt long-life pin technology with low impedance, anti-vibration and self-cleaning performance. Metal housing provides superior electromagnetic shielding for stable signal transmission in complex electromagnetic environments. Plug-in service life reaches over one million cycles with replaceable pins for easy maintenance and low maintenance cost.
    C39 series electric modules adopt long-life pin technology with low impedance, anti-vibration and self-cleaning performance. Metal housing provides superior electromagnetic shielding for stable signal transmission in complex electromagnetic environments. Plug-in service life reaches over one million cycles with replaceable pins for easy maintenance and low maintenance cost.
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Shanghai Qiaotian Intelligent Equipment Co.,Ltd
Address:Building 4, No. 55, Bixi Road, Minhang District, Shanghai, China
Business Consultancy:400-105-3088
After-Sales Support:400-103-3880
Contact Us:021-67105330
Zhejiang Qiaotian Intelligent Equipment Co.,Ltd
Address:North Side, 1st Floor, Factory Building 6, No.1 Weizhong Road, Jiashan County, Jiaxing City, Zhejiang Province, China
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