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Technical Services
Committed to providing one-stop solutions for our customers
After-Sales Service
  • Principle
    Principle
    Customer satisfaction as the first principle
    Quick response
    Fast problem solving
  • After-sales service efficiency
    After-sales service efficiency
    Customer Feedback 30min Response
    Solution 120min Issued
    On-site support 6-12 hours
  • After-sales service commitment
    After-sales service commitment
    One year warranty on electronic components, one to three years warranty on the body
    Lifetime warranty
    Except for man-made reasons
  • After-sales team strength
    After-sales team strength
    Number of service teams 10+ Changchun, Wuhan, Chongqing, Changsha, Guangzhou, etc.
    Resident after-sales personnel and spare parts in key regions
    Technical support
    Free training
Technological Innovation
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  • Patented locking technology
    One locking guarantee: safety platform; two locking guarantee: reset spring, up to 10 times the load of the locking force of the double air-break insurance structure
  • Patented drip-free fluid connectors
    Multi-energy: gas and liquid patented drip-free design, extremely high stability, breaking foreign monopolies
  • Cat3 safety rated electrical features
    One generation ahead of its peers, the quick-change control safety system performance level d category3 is T?V certified.
  • Autonomous high insertion and extraction life probes
    High lifespan: max1 million times; multiple types: high and low voltage, strong and weak power, network, vision, servo signal...
Service Hotline
Dear customer, Thank you very much for choosing Qiaotian products and services. After receiving the feedback of the problem, we will deal with it and contact you as soon as possible.
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After-sales Enquiry and Complaint Hotline:400-1033-880
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    Product issues or optimisation suggestions
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    After-sales problem scheduling WeChat
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    Customer Satisfaction Survey
FAQ
  • QInitial commissioning steps after installation?
    Feed 0.5-0.8MPa compressed air, perform repeated lock & unlock tests to check smooth movement and air tightness, and verify accurate sensor signal feedback.
    Feed 0.5-0.8MPa compressed air, perform repeated lock & unlock tests to check smooth movement and air tightness, and verify accurate sensor signal feedback.
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  • QDaily inspection items?
    Check for assembly gaps and abnormal noises; remove foreign matters from guide pins, pin sleeves, locking seats and steel rings; clean welding slag, dust and adhesive residues regularly.
    Check for assembly gaps and abnormal noises; remove foreign matters from guide pins, pin sleeves, locking seats and steel rings; clean welding slag, dust and adhesive residues regularly.
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  • QDaily inspection items?
    Check for assembly gaps and abnormal noises; remove foreign matters from guide pins, pin sleeves, locking seats and steel rings; clean welding slag, dust and adhesive residues regularly.
    Check for assembly gaps and abnormal noises; remove foreign matters from guide pins, pin sleeves, locking seats and steel rings; clean welding slag, dust and adhesive residues regularly.
    星空网页版星空网页版
  • QDaily inspection items?
    Check for assembly gaps and abnormal noises; remove foreign matters from guide pins, pin sleeves, locking seats and steel rings; clean welding slag, dust and adhesive residues regularly.
    Check for assembly gaps and abnormal noises; remove foreign matters from guide pins, pin sleeves, locking seats and steel rings; clean welding slag, dust and adhesive residues regularly.
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  • QWeekly maintenance items?
    Carry out regular lubrication; inspect detection blocks for normal operation; confirm clear visibility of safety warning marks.
    Carry out regular lubrication; inspect detection blocks for normal operation; confirm clear visibility of safety warning marks.
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  • QMonthly maintenance items?
    Inspect air pipe joints and sealing performance; check tightness of fastening bolts; examine component wear and replace spare parts timely if needed.
    Inspect air pipe joints and sealing performance; check tightness of fastening bolts; examine component wear and replace spare parts timely if needed.
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  • QConvenience for purchasing and replacing wearing parts?
    As a local manufacturer, QIAOTIAN maintains sufficient spare parts inventory with fast delivery. Detailed part lists and replacement guides are enclosed in user manuals for easy self-maintenance; on-site after-sales support is also available upon request.
    As a local manufacturer, QIAOTIAN maintains sufficient spare parts inventory with fast delivery. Detailed part lists and replacement guides are enclosed in user manuals for easy self-maintenance; on-site after-sales support is also available upon request.
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Shanghai Qiaotian Intelligent Equipment Co.,Ltd
Address:Building 4, No. 55, Bixi Road, Minhang District, Shanghai, China
Business Consultancy:400-105-3088
After-Sales Support:400-103-3880
Contact Us:021-67105330
Zhejiang Qiaotian Intelligent Equipment Co.,Ltd
Address:North Side, 1st Floor, Factory Building 6, No.1 Weizhong Road, Jiashan County, Jiaxing City, Zhejiang Province, China
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