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Technical Services
Committed to providing one-stop solutions for our customers
After-Sales Service
  • Principle
    Principle
    Customer satisfaction as the first principle
    Quick response
    Fast problem solving
  • After-sales service efficiency
    After-sales service efficiency
    Customer Feedback 30min Response
    Solution 120min Issued
    On-site support 6-12 hours
  • After-sales service commitment
    After-sales service commitment
    One year warranty on electronic components, one to three years warranty on the body
    Lifetime warranty
    Except for man-made reasons
  • After-sales team strength
    After-sales team strength
    Number of service teams 10+ Changchun, Wuhan, Chongqing, Changsha, Guangzhou, etc.
    Resident after-sales personnel and spare parts in key regions
    Technical support
    Free training
Technological Innovation
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  • Patented locking technology
    One locking guarantee: safety platform; two locking guarantee: reset spring, up to 10 times the load of the locking force of the double air-break insurance structure
  • Patented drip-free fluid connectors
    Multi-energy: gas and liquid patented drip-free design, extremely high stability, breaking foreign monopolies
  • Cat3 safety rated electrical features
    One generation ahead of its peers, the quick-change control safety system performance level d category3 is T?V certified.
  • Autonomous high insertion and extraction life probes
    High lifespan: max1 million times; multiple types: high and low voltage, strong and weak power, network, vision, servo signal...
Service Hotline
Dear customer, Thank you very much for choosing Qiaotian products and services. After receiving the feedback of the problem, we will deal with it and contact you as soon as possible.
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After-sales Enquiry and Complaint Hotline:400-1033-880
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    Product issues or optimisation suggestions
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    After-sales problem scheduling WeChat
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    Customer Satisfaction Survey
FAQ
  • QOptional types of status sensors?
    Electronic and mechanical in-place sensors are available, supporting PNP/NPN output and M8/M12 connectors to fit various electrical control systems.
    Electronic and mechanical in-place sensors are available, supporting PNP/NPN output and M8/M12 connectors to fit various electrical control systems.
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  • QBasic information required for model selection?
    Workpiece/fixture weight & dimension, installation mode (horizontal, side-mounted or overhead mounting), and sensor type requirements.
    Workpiece/fixture weight & dimension, installation mode (horizontal, side-mounted or overhead mounting), and sensor type requirements.
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  • QHow to confirm required locking force?
    Calculate proper single-unit locking force and required quantity based on workpiece weight and dimensions. Our engineers can provide professional stress calculation reports.
    Calculate proper single-unit locking force and required quantity based on workpiece weight and dimensions. Our engineers can provide professional stress calculation reports.
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  • QQuantity selection based on workpiece specs?
    2 sets for small workpieces; 4 or more sets arranged in array for large-sized or complex-stress workpieces to ensure uniform stress distribution and stable positioning.
    2 sets for small workpieces; 4 or more sets arranged in array for large-sized or complex-stress workpieces to ensure uniform stress distribution and stable positioning.
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  • QApplication scenarios of Channel L pressure boosting?
    Additional pressure boosting via Channel L (0.5-0.8MPa) is required during heavy cutting, large overturning moment bearing or high impact load operation, where pure spring force cannot guarantee sufficient structural rigidity.
    Additional pressure boosting via Channel L (0.5-0.8MPa) is required during heavy cutting, large overturning moment bearing or high impact load operation, where pure spring force cannot guarantee sufficient structural rigidity.
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  • QMain components of zero point positioning system?
    Consist of two core parts: locking unit (fixed end, e.g. QZAR series) and positioning flange (movable end, e.g. QZAT series). Fixed ends are mounted on workstations or machine tables, while movable ends are installed at the bottom of workpieces or fixtures.
    Consist of two core parts: locking unit (fixed end, e.g. QZAR series) and positioning flange (movable end, e.g. QZAT series). Fixed ends are mounted on workstations or machine tables, while movable ends are installed at the bottom of workpieces or fixtures.
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  • QWorking principle of locking mechanism?
    Adopts steel ring locking structure. In locked state, piston stays at cylinder top to restrict steel ball movement and clamp the flange steel ring; in unlocked state, air pressure pushes piston down to reserve space for free steel ball movement and release connection.
    Adopts steel ring locking structure. In locked state, piston stays at cylinder top to restrict steel ball movement and clamp the flange steel ring; in unlocked state, air pressure pushes piston down to reserve space for free steel ball movement and release connection.
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  • QStandard locking connection procedure?
    1. Supply air continuously via Channel U to unlock the locking unit
    2. Move positioning flange to fully fit with locking unit
    3. Cut off air supply to Channel U for automatic spring locking
    4. Apply air pressure to Channel L for boosting under extreme heavy loads
    1. Supply air continuously via Channel U to unlock the locking unit
    2. Move positioning flange to fully fit with locking unit
    3. Cut off air supply to Channel U for automatic spring locking
    4. Apply air pressure to Channel L for boosting under extreme heavy loads
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Shanghai Qiaotian Intelligent Equipment Co.,Ltd
Address:Building 4, No. 55, Bixi Road, Minhang District, Shanghai, China
Business Consultancy:400-105-3088
After-Sales Support:400-103-3880
Contact Us:021-67105330
Zhejiang Qiaotian Intelligent Equipment Co.,Ltd
Address:North Side, 1st Floor, Factory Building 6, No.1 Weizhong Road, Jiashan County, Jiaxing City, Zhejiang Province, China
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